Remote
Repair
Your system will be accessed remotely and oftentimes repaired without a service call.
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
Your system will be accessed remotely and oftentimes repaired without a service call.
We’re available to communicate with you in whichever manner best fits your lifestyle.
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate.
Whether most of your network connected devices are up and running. Health of many connected AV devices and light switches (availability may vary depending on manufacturer). Internet up/down state and average upload/download speeds.
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
Limited Plan$0/month | Basic$49.99/month (based on annual contract paid in advance) | Essential$94.99/month (based on annual contract paid in advance) | Premiere$149.99/month or 1 % of total installation cost whichever is greater (based on annual contract paid in advance) | |
|---|---|---|---|---|
| Business Hours Email support |  | | | |
| 24/7 System Monitoring |  Reactive monitoring included, which is available if you contact the support line | Reactive monitoring included, which is available if you contact the support line | Proactive Monitoring included which can fix a problem often before you know it occurred. | Proactive Monitoring included which can fix a problem often before you know it occurred. |
| Remote Diagnostics and Repair | | | | |
| User App |  | | | |
| 24/7 Text and Chat and Email Tech Support | | | | |
| Network and Wifi Monitoring | | | | |
| Phone Support 24/7 | | | | |
| Service Loaners where Available | | | | |
| Online Firmware Updates Bi- Annual |  | | | |
| Annual onsite firmware Updates | | | | |
| Annual System Service and Maintenance Onsite | | | | Included rack and fans/filter cleaning as well as technology review. |
| Repair Visits | Next available | Next available | Within Three business days | Next Business Day |
| Rates | No discount | No discount | One free service of up to 2 hours 5% discount on hourly rate for additional service calls | Two free service visits annually of up to 2 hours 10% discount on hourly rate for additional service calls |
| Installation Fee | $500 plus any additional equipment needed | $250 plus any additional equipment needed | $150 plus any additional equipment needed | |
| Cable TV and Internet Provider Coordination | | | | |
| Initial Term 1 year | Free | $599.88 annually | $1139.88 annually | $1799.88 annually and up |
| Cancellation/ Downgrade Policy | If the Client does not want to install necessary equipment they opt out of any and all servicing by Beyond Home Theater. | Anytime. | Anytime. | Anytime. |
Check our Terms and Conditions. | ||||
Call today to schedule a free consultation and see the possibilities for yourself.
3155 Donald Douglas Loop S.
Santa Monica, CA 90405
Phone: 1.877.717.6863